Terms of Service

2. Merchant Eligibility & Mandatory Phone Verification

To safeguard our routing ecosystem against spam and unauthorized transactions, all merchants must satisfy the following criteria:

• Verified Indian Mobile Number (+91): As per our platform security protocol, merchant onboarding requires an active Indian mobile number verified via real-time One-Time Password (WhatsApp OTP, Telegram OTP, or SMS).
• Identity & Account Binding: Social authentication options (e.g., Google OAuth) must be tied to an actively verified merchant account. You may not register via disposable numbers or VoIP proxies.
• Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your console credentials, API authorization keys, and webhook signing secrets. Any API invocation authenticated with your secret token is deemed authorized by you.

3. Zero-Commission Model & Subscription Billing

MyMobPay delivers significant cost savings compared to traditional payment aggregators by eliminating per-transaction percentage fees:

Subscription renewals are billed in advance. If a subscription lapses without renewal, automated webhook dispatching and payment link resolution will pause until the subscription is reactivated.

4. Direct Settlement, Refunds & Dispute Responsibility

Because settlements are executed directly across NPCI rails into your bank account in real-time (0-second settlement):

• No Escrow Holding: MyMobPay does not sit in the flow of funds and has no legal or technical authority to freeze, hold, or debit funds from your personal or business bank account.
• Consumer Refunds: Since MyMobPay holds zero merchant funds, all refunds, order cancellations, and product returns must be issued directly by you (the merchant) to the consumer using your own UPI banking application or net-banking portal.
• Customer Disputes & Chargebacks: You are exclusively responsible for customer service, delivery fulfillment, warranty claims, and resolving consumer disputes. MyMobPay disclaims all liability regarding merchant goods or services.

5. Acceptable Use & Strictly Prohibited Businesses

Merchants must strictly comply with all relevant Indian statutes, including the Information Technology Act, 2000, and Prevention of Money Laundering Act (PMLA). You may not use MyMobPay for:

Accounts found violating the Acceptable Use Policy are subject to immediate termination without refund of platform subscription fees, and will be reported to appropriate law enforcement authorities when mandated.

6. Service Availability, UTR Matching & Technical SLA

Our verification engine relies on receiving notification triggers from your configured devices (such as Android notification forwarders or bank credit email alerts):

• Third-Party Dependencies: While MyMobPay strives for 99.9% middleware server uptime, we cannot be held responsible for verification delays caused by telecommunication SMS bottlenecks, merchant phone battery-saver kills, or downtime at the customer's or merchant's issuing bank.
• Manual UTR Verification: In the rare event an automated notification is delayed by an external bank, our merchant portal provides a manual UTR reconciliation facility to verify genuine bank credits safely.

7. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable Indian law, MyMobPay, its directors, developers, and affiliates shall not be liable for any indirect, punitive, or consequential damages, including loss of profits or business interruption.

Our aggregate liability arising out of or related to our software services shall not exceed the subscription fees paid by you to MyMobPay during the three (3) months preceding the incident. You agree to defend and indemnify MyMobPay against any claims arising from your merchant offerings, tax non-compliance (such as GST liability), or breach of these Terms.

8. Governing Law, Jurisdiction & Legal Inquiries

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.